Cancellation Policy

cancellation-policy

Written by Maggie Mitchell

March 12, 2021

Coronavirus

There is currently a lot of attention around cancellation policies due to Coronavirus and how it affects both guests and hosts. Understandably, guests do not want to commit to a booking for fear of losing money. We fully understand this is a difficult time for everyone and our cancellation terms are laid out in full bellow, but if your booking needs to be cancelled because of UK/Scottish government Coronavirus legal restrictions e.g. local/national lockdown we will offer a change of date or a full refund with no penalties applied.

We strongly recommend that you take out travel insurance to cover all possible circumstances. We are not allowed to offer advice regarding travel insurance or recommend a particular policy, but here are some suggestions where you can check what is available for yourselves.

https://www.which.co.uk/money/insurance/travel-insurance
https://www.trailfinders.com/insurance

Guest Cancellation

To minimise inconvenience and cost of cancelled bookings, guests are strongly advised to have UK travel insurance in place.  Cancellation by the lead guest must be made in writing (incl. via email) as soon as possible.  If the cancellation is received:
Any time prior to your arrival date, when due to UK/Scottish government Coronavirus legal restrictions e.g. local/national lockdown, we will offer a credit voucher to the full value of your booking against a future stay or a refund of all payments made.

More than 30 days before the arrival date, for any other reason, in the event of cancellation by you, we shall refund any deposit paid if we succeed in re-letting the property. If we are unable to re-let the property, the deposit will be retained.

Less than 30 days from the arrival date, for any reason affecting you other than government legal Coronavirus restrictions, you receive no refund of payments made, unless we can rebook the house for the cancelled dates, in which case the cancelling guest will receive a refund equating to the value of the replacement booking up to the value of their booking payments. We are in a very popular location and will make every effort to rebook the dates, but we cannot guarantee it.

Cancellation by us at any stage:

If, due to circumstances beyond our control, we are unable to provide the accommodation described, our liability shall be limited to providing a full refund of all funds received.

We strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

Changes of Date

We will gladly consider a change of date after the booking has been confirmed but are not bound to do so. If a date change is agreed, a revised booking confirmation with new dates and any revisions to cost will be provided to you, the guest.   If the guest booking has to be postponed due to new UK/Scottish Government legal Coronavirus restrictions or guidance, we will move the booking to a later agreed date or provide a credit voucher, to the value of any payments made, against the new cost of a future booking or give you a full refund.

Owner Liability

If, at any time prior to guest arrival, the property becomes unavailable, unusable or as Owners, we have to cancel the booking for any reason e.g. house emergency, Scottish government covid lockdown restrictions or previous guest testing positive for Coronavirus, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and reimburse you for all payments made to us or offer credit voucher against a future stay. We shall not be liable to the guest for any type of indirect or consequential damage, losses, costs, expenses or other claims for consequential compensation whatsoever (however caused) incurred by the guest or anyone in the guest’s group which arise from, or in connection with, the property rental. We can help you find similar local alternative accommodation but cannot guarantee this will be available.

Coronavirus (Covid-19) illness prior to or during holiday

We make all guests aware of the measures we have taken to comply with UK/Scottish Government cleaning protocols for self-catering properties in the context of Coronavirus to reduce the risk of spreading the virus. By making your booking, you agree that we have complied with these measures.

If any of the guest party in the same household shows symptoms of, and receives a positive test for, Coronavirus in the 2 weeks prior to your arrival, then you must advise us and cancel/postpone your stay. By arriving at the property, guests are confirming that they have neither symptoms of, nor received a positive test for, Coronavirus in the previous 14 days and are not within any government quarantine/self-isolating period.

In the event that any guest shows symptoms of Coronavirus on arrival or whilst staying at the property, the group must inform us and leave to return home immediately.   If Government regulation prevents you from travelling home on public transport and the guest group is required to self-isolate in the property, you will be required to pay for any total extended stay at the same nightly/weekly rate as per the original booking plus an additional 3 nights charge to allow for post-infection cleaning procedures required by regulation. We will need to cancel the bookings that come after you so if you are in any doubt before you travel please consider the consequences.

Please note the Covid Government guidelines regarding what you need to do if you become ill during your stay.

Please contact us if you have any queries regarding any of the information provided. Thank you for your patience during these difficult and challenging times.

Chasing The Moon Holiday Cottage, May 2021

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