Guest Cancellation

To minimise inconvenience and cost of cancelled bookings, guests are strongly advised to have travel insurance in place.  Cancellation by the lead guest must be made in writing (incl. via email) as soon as possible.  If the cancellation is received:

• More than 56 days before the arrival date, for any other reason, in the event of cancellation by you, we shall refund any deposit paid if we succeed in re-letting the property. If we are unable to re-let the property, the deposit will be retained.
• Less than 56 days from the arrival date, for any reason, you receive no refund of payments made, unless we can rebook the house for the cancelled dates, in which case the cancelling guest will receive a refund equating to the value of the replacement booking up to the value of their booking payments. We will make every effort to rebook the dates, but we cannot guarantee it.

To minimise inconvenience and cost of cancelled bookings, guests are strongly advised to have UK/Worldwide travel insurance in place to cover all possible circumstances, it is far cheaper than losing the full or partial payment for your accommodation.  We are unable to offer advice regarding travel insurance or recommend a particular policy, but here are some suggestions:

https://www.which.co.uk/money/insurance/travel-insurance

https://www.trailfinders.com/insurance

You will also be given the option to protect your booking via XCover travel insurance when you book directly on our website.   This covers:

• Illness or injury to you, your family member or close relative
• Illness, injury or death of another guest in your group, their family member or close relative
• Cannot attend due to transit strikes
• Adverse weather conditions

Cancellation by us at any stage

If, due to circumstances beyond our control, we are unable to provide the accommodation described, our liability shall be limited to providing a full refund of all funds received.

We strongly recommend that you take out travel insurance for UK holidays that covers booking cancellations. This will give you peace of mind and allow you to get your money back if you need to cancel your holiday at the last minute. If you choose not to, you accept responsibility for any loss that you may incur due to your cancellation.

Changes of Date

We will gladly consider a change of date after the booking has been confirmed but are not bound to do so. If a date change is agreed, a revised booking confirmation with new dates and any revisions to cost will be provided to you, the guest.

Owner Liability

If, at any time prior to guest arrival, the property becomes unavailable, unusable or as Owners, we have to cancel the booking for any reason e.g. house emergency, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and reimburse you for all payments made to us or offer credit voucher against a future stay. We shall not be liable to the guest for any type of indirect or consequential damage, losses, costs, expenses or other claims for consequential compensation whatsoever (however caused) incurred by the guest or anyone in the guest’s group which arise from, or in connection with, the property rental. We can help you find similar local alternative accommodation but cannot guarantee this will be available.

Please contact us if you have any queries regarding any of the information provided at info@chasingthemoonskye.com

Chasing The Moon Skye