BOOKING TERMS & CONDITIONS

Booking

When you, as the person making the booking (the lead guest), submit a booking via the online reservation system, you will receive an automatically generated booking summary by email to the address you provide and a request for payment of the deposit will be issued. A contract shall only arise when the booking is confirmed in writing via our (Owner) confirmation to you (lead guest) by email and subsequent confirmation of deposit payment received.  If the deposit is not paid within 3 days of the booking agreement, unless otherwise agreed, the booking may be cancelled by us. The lead guest must be responsible for ensuring all payments due to us.   All prices are for the entire property, not on a per-person basis.

Payment terms

A deposit equating to 25% of the total is payable within 3 days of the booking request. The remaining balance is due for payment 56 days before arrival or by a date agreed with us. If payment is not received by the agreed date, we reserve the right to cancel the booking.  Bookings made within 56 days of arrival are due for full payment within 3 days of booking unless otherwise agreed.  A security bond of £250 will be held on the pre-authorised card that the property is booked with and only be drawn on if there is any damage to the property on departure.

We strongly recommend that you take out travel insurance to cover all possible circumstances.  We cannot offer advice regarding travel insurance or recommend a particular policy, but here are some suggestions where you can check what is available for you.

https://www.which.co.uk/money/insurance/travel-insurance

https://www.trailfinders.com/insurance

You will also be given the option to protect your booking via XCover travel insurance when you book directly on our website.   This covers:

  • Illness or injury to you, your family member or close relative
  • Illness, injury or death of another guest in your group, their family member or close relative
  • Cannot attend due to transit strikes
  • Adverse weather conditions

Guest Cancellation

Cancellation by the lead guest must be made in writing (incl. via email) as soon as possible.  If the cancellation is received:

  • more than 56 days before the arrival date, for any other reason, in the event of cancellation by you, we shall refund any deposit paid if we succeed in re-letting the property.  If we are unable to re-let the property, the deposit will be retained.    
  • less than 56 days from the arrival date, for any reason affecting you other than government legal Coronavirus restrictions, you receive no refund of payments made, unless we can rebook the house for the cancelled dates, in which case the cancelling guest will receive a refund equating to the value of the replacement booking up to the full value of their booking payments.

Cancellation by us at any stage:  

If, due to circumstances beyond our control, we are unable to provide the accommodation described, our liability shall be limited to providing a full refund of all funds received.

We strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

Changes of Date

We will consider a change of date after the booking has been confirmed but are not bound to do so. If a date change is agreed, a revised booking confirmation with new dates and any revisions to cost will be provided to the guest.

Owner Liability

If, at any time prior to guest arrival, the property becomes unavailable, unusable or as Owners, we have to cancel the booking for any reason e.g. house emergency, or Scottish government Covid lockdown restrictions, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and reimburse you for all payments made to us or offer credit voucher against a future stay. We shall not be liable to the guest for any type of indirect or consequential damage, losses, costs, expenses or other claims for consequential compensation whatsoever (however caused) incurred by the guest or anyone in the guest’s group which arise from, or in connection with, the property rental. We can help you find similar local alternative accommodation but cannot guarantee this will be available.

Use of the property

  • The holiday rental commences at 4pm on the arrival date and departure is 10am on the departure date unless otherwise agreed.
  • The number of people residing in the property must not exceed six (with the exception of infants) unless agreed by exception, and the property must not be used for any other purpose.
  • We reserve the right to refuse entry to any or all of the guest’s group if this condition is not observed, and generally in the case of any breach of contract by the guest or anyone in the guest’s group. The lead guest is responsible for ensuring that all in their group using the property comply with these terms and conditions.
  • The Contract to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties.  This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only.  You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable law including but not limited to under the Private Housing (Tenancies) (Scotland) Act 2016 now or at the end of the Holiday Period.  You may not sub-let the property.

Guest Care of the property

Smoking is not permitted in the house.  You shall take reasonable care of the property and its furniture, fittings and effects in the house and on the property. Please leave everything in the same state of repair and condition and reasonably clean and tidy on departure.

Problems during your Stay/Breakages

Should you have any problem with the accommodation, please call us as soon as possible so that we can respond on 0788 779 5430.  We will endeavour to fix any problems as quickly as is practical to do so.

Any problems, breakages, or damage – however small – should be communicated to us as soon as possible so that we can resolve it and avoid disappointment to future guests. The lead guest will be held responsible for any reasonable costs resulting from any loss, damage or theft/removal of items by any member of the guest’s party or anyone invited to stay in the house without the Owner’s permission. This will include any non-standard cleaning costs arising. Costs will be deducted from the security bond. If the costs exceed the security bond, the lead guest will be required to reimburse us in full for all such losses etc.

We do not mind the odd broken glass and plate and want you to feel relaxed when you are there, but please let us know so we can replace broken items for the next guest.

Right of Entry

We reserve the right to enter the Property in person or through our responsible person and tradesman at any reasonable time to carry out any necessary repairs, maintenance or for inspection.

Pets

Your pets are welcome, but they do take a bit of clearing up afterwards, so we charge an extra £30 per dog.  We request that you keep any pets, where permitted, under strict control at all times and accept liability for any damage caused.

Pets should be house-trained and must not be left alone in or near the accommodation. Please remove any excessive dog hairs from the furniture and fouling in the gardens should be cleared.

When out walking in and around the property, you must ensure that dogs are kept on a lead except where indicated.  Dogs must not be allowed to disturb livestock, deer or game birds.  Lambing is a particularly sensitive time so please ensure dogs are kept on the lead at all times, especially when you are walking to and from the beach.

We will supply poo bags, towels, beds and bowls and there is an outside tap to clean the dogs after a walk.

Information on the property

We aim to ensure that the information provided by us is accurately conveyed on our website, in brochures and in other promotional literature or material produced and circulated by us. There may be small differences between the actual property and its description, as the Owner, we are always seeking to improve services and facilities or are required to adjust facilities and furnishings to comply with health and hygiene guidelines and legislation.

Contract

Confirmed bookings are made for the temporary rental of the property for the use of holiday accommodation only and that occupancy is a holiday let to which Section 12(2) and paragraphs 8 to Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement grants guests a right, with our permission, to stay in the house for the agreed period only.

Care of your property

Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.

If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs.  We may dispose of any unclaimed property after six (6) months.

Chasing The Moon Holiday Cottage January 2024